Privacy Policy

(Applicable to All SISGAIN Technologies FZE Digital Platforms and Services)

1. Introduction

Welcome to SISGAIN Technologies FZE (“SISGAIN”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our websites, mobile applications, cloud platforms, software solutions, and related digital services.

Our practices comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021 – PDPL), as well as relevant international standards, including EU GDPR, HIPAA, NABIDH, ISO 27001, ISO 27701, and other industry-specific frameworks applicable in the sectors we serve.

By using our Platform, you agree to the collection and processing of information as described in this Policy.

2. Scope and Applicability

This Policy applies to all data collected from:

Visitors to our website www.sisgain.ae
Clients, partners, and vendors using our software or services
End-users of SISGAIN-developed healthcare, aviation, logistics, and other industry solutions

It also covers information processed on behalf of clients under data-processing agreements.

3. Information We Collect

We may collect the following types of data, depending on your interaction:

A. Personal Information

Name, email, phone number, company name, designation, and country
Account credentials (if you register for SISGAIN services)
Identity documentation (where required for verification or compliance)

B. Technical & Usage Data

IP address, browser type, device information, operating system
Log data, access time, location (approximate), and referral source
Cookies, session identifiers, and analytics data

C. Sensitive or Regulated Data (as applicable)

Depending on the project or solution type:

Healthcare: electronic health records, diagnosis, clinical data, test results
Aviation: crew logs, flight operations data, compliance records
Logistics: shipment details, customer identifiers, inventory data
Finance: payment, claim, or insurance-related data

Such information is processed strictly under lawful contractual or regulatory bases.

4. How We Use Your Information

To provide and manage access to our services or applications
To improve performance, security, and user experience
To deliver product updates, technical support, and system notifications
To fulfil legal, regulatory, or contractual obligations
To personalize and enhance our solutions
To detect and prevent fraud, cyber threats, or misuse
To comply with UAE PDPL, NABIDH, GCAA, GDPR, and other relevant laws

5. Legal Basis for Processing

Consent: When you voluntarily provide information or agree to receive communications.
Contractual necessity: When processing is required to deliver a product or service you have requested.
Legal obligation: When we must comply with UAE or international regulatory requirements.
Legitimate interest: When processing supports our business operations without overriding your rights.

6. Data Retention

Personal and business data are retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable laws, including UAE PDPL, Ministry of Health (MOHAP), or Civil Aviation Authority (GCAA) retention requirements. After expiry, data is securely anonymized or deleted using certified destruction protocols.

7. Data Storage and Security

Hosting on secure UAE-based or regionally compliant data centres (Azure/AWS UAE, Etisalat, etc.)
Encryption (AES-256) for data in transit and at rest
Role-based access control, multi-factor authentication, and audit trails
Regular ISO 27001 and penetration testing audits
Business Continuity and Disaster Recovery (BCDR) frameworks

8. Disclosure of Information

We may share data only under the following circumstances:

With subsidiaries, trusted service providers, or partners acting on our behalf under strict data-processing agreements
When required by UAE law, court order, or government authority
To enforce our Terms, protect our rights, or prevent illegal activity

We do not sell, lease, or trade personal information to any third party.

9. International Data Transfer

Where data transfer outside the UAE is necessary, SISGAIN ensures compliance with UAE PDPL Articles 22–24, governing cross-border transfers and ensures adequate protection measures through SCCs or equivalent safeguards.

10. Cookies and Tracking Technologies

We use cookies and analytics tools to enhance functionality, analyze traffic, and improve marketing. You may manage or disable cookies in your browser settings, though this may affect site performance.

11. Your Rights Under UAE PDPL

Access and request copies of your data
Request correction or deletion of inaccurate data
Withdraw consent for non-mandatory processing
Object to data processing for direct marketing
Request data portability to another service provider

Requests can be made by emailing privacy@sisgain.ae.

12. Children’s Data

SISGAIN does not knowingly collect personal data from children under 18 without parental consent. For educational or healthcare projects involving minors, parental or institutional consent is obtained per UAE regulations.

13. Third-Party Links and Integrations

Our platform may contain integrations with third-party services. SISGAIN is not responsible for their privacy practices, and users should review third-party privacy policies before use.

14. Data Breach Notification

Notify the UAE Data Office within statutory timelines
Inform affected individuals without undue delay
Implement remediation and preventive measures

15. Data Protection Officer (DPO)

SISGAIN Technologies FZE has appointed a Data Protection Officer responsible for overseeing compliance with UAE PDPL and international standards.

Email: privacy@sisgain.ae

Address: SISGAIN Technologies FZE, Dubai, United Arab Emirates

16. Updates to This Policy

We may update this Policy periodically to reflect legal, technical, or operational changes. Updated versions will carry a new “Effective Date” and will be published on our website.

17. Contact Information

For any questions, concerns, or complaints regarding privacy or data protection:

SISGAIN Technologies FZE
Dubai, United Arab Emirates
Email: privacy@sisgain.ae | hello@sisgain.ae
Website: www.sisgain.ae

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